Working within the service industry I run into allllllll types of people – with an important emphasis on all. While most of my experiences have been good, I have had my fair share of really horrible ones.
Within my three years of serving, I have cried on the job too many times to count, worked countless doubles because some people feel the need to not show up, been thrown up on, and had multiple food/drinks dropped on me. OH, and let’s not forget about the man (yes a full grown man) who tried to pick a fight with me.
Working in a restaurant/bar can be challenging when individuals have had too much to drink. They’re either having a great time or with the snap of my fingers, are angry about something… sometimes anything. One night I was managing at a restaurant I currently still work at and had sat a table of 12 in the back room. The customers were greeted, drink-orders were taken and then promptly followed by their food. Within the first 6 minutes of this group’s time, I was approached by a man who seemed very on edge. I listened to what he had to say – which was that his drink was taking way to long (apparently he had waited 10 minutes for his drink). As I looked further into the issue I noticed that the chit time for the drink was only at 4 minutes. I then went to talk to him and explain that we are very busy and since it has only been 4 minutes the bartenders would get his drink out to him as fast as they could and that unfortunately, the server can’t do too much about that. I was met with nothing but backlash. He instantly became aggressive, insulting me and began backing me into the corner of our service station. He continued to threaten me and literally said: “let’s take this outside”. All I can say is thank God for security and radios because if they didn’t come to my aide who knows what would’ve happened.
Here other servers discuss their worst experiences, so if you are a server yourself, you are able to relate.
While I would like to think that I’ve seen it all, I know I really haven’t. From all the experiences I’ve had, some of which I thought were the absolute worst, I feel as though nothing is as bad as when a guest treats you like absolute garbage – that you’re only just a server.
If you have yet to work within the service industry, I strongly suggest you do. I find that most people who have given me a hard time, simply do not understand the industry and everything that comes into play in order to make your time, an enjoyable one.
Tune in next week to hear about some of my BEST experiences,